Guild Wars 2 Wiki:Reporting wiki bugs
This page is for reporting bugs that you may encounter in the wiki. This does not cover in-game issues that you may encounter, nor does it cover page contents within individual articles.
- If you are experiencing an in-game bug or issue that requires technical support, check the Guild Wars 2 support forums.
- If you are experiencing difficulties getting past a specific part of the game, use the "Search" box on the left to find the specific quest, mission, or region that you are finding difficult. You can review any tips on that page, and discuss it on that page's talk page if more help is needed.
- If you have a problem with contents of a page, use the associated talk page.
Please review existing bug reports before creating a new one. If you add a bug not related to the wiki (such as a bug in the game itself), the report may be removed with no action taken.
When reporting a new bug, be sure to provide a description of the problem, your wiki username, the information from any error message received, and any additional comments that may help someone reproduce and troubleshoot the suspected bug.Key: = Solved, = Unsolved, = Not a bug
Incomplete page loads
So I've had this 3 times now, example: http://prntscr.com/h7yg08. The page is no longer loading, nor does it 'give up after a long time'. It kind of just stops there after 3-4 seconds. I forgot to look at console when this happens if anything appeared, but will next time. I also got http://prntscr.com/h7yg6f when reloading the shown page (this has only happened once so far). -Darqam 20:31, 8 November 2017 (UTC)
- I'm not sure about this one, as I don't understand that error message. Can anyone else provide some further insight about this? Justin Lloyd (talk) 21:22, 8 November 2017 (UTC)
- I believe it's a 416 error (https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/416), which could make it a one time 'my problem' issue. Until I get it once more or someone else reports it. I'm going to assume (t least on my end) that the error was a one off thing. The incomplete page load seems to also be gone, so this might have all been some browser screwery on my end. -Darqam 13:13, 9 November 2017 (UTC)
Odd page loading/messed up UI
Idk if this is just a normal bug or one from the move. Was loading a page and it took 5s instead of 2. Looked like this and the lower half looked like this. I'm using Firefox. I could click on some links, but others (the bug notice) wasn't working/where it said it was. Refreshing fixed the problem, and I have no idea how it would be replicated, but it happened. --Rain Spell (talk) 20:05, 9 November 2017 (UTC)
- Occasionally getting this issue along with slow page loads. I get the feeling that they're both somehow correlated due to high traffic, but that's just my opinion and I have no way of confirming my theory. Seeing as everyone here is having issue in Firefox (including myself) is it possible it could be browser-specific? Sythe 16:34, 13 November 2017 (UTC)
- I'm still experiencing slowness (especially when editing. Example: I added one link on the Fractal Console page (+18 characters) and it took a good 7 seconds to finish loading. Loading the edit page is usually fast.) I haven't had any more odd page loads though. Oh, and I updated to the new Firefox a few days ago as well, so it should be up to date. --Rain Spell (talk) 20:14, 1 December 2017 (UTC)
- Sorry to hear that Rainspell! Is this slowness consistent, meaning that you experience it every day or every week, or something that occur occasionally? If you could provide us with more data (article you were editing, with corresponding date and time), it may help us with troubleshooting this. And if anybody else experiences this slowness, more data would be helpful. --Stephane Lo Presti talk 22:13, 12 December 2017 (UTC)
- Earlier today was particularly slow - about 2 hours previous to this message. -Chieftain Alex 22:32, 12 December 2017 (UTC)
- I've been experiencing it consistently with pretty much every single article I edit or create. Creating a page is slightly faster, but moving/changing names on things take 2-3s longer than normal. It's only since the move, as far as I know. Were the servers moved really far from where they were before? It used to be it'd only take 5s to load a page if it had a lot of calls, but editing any page from Lesser Call of the Wild to Jingo to Black Lion Weapon Arsenal takes 5-7s. Maybe I was just spoiled before, but having a consistent load time of 5-7s for editing pages drives me batty. My loading times for navigating to pages is within a second, however. As for date/time. Since it's every edit: here ya go:(--Rain Spell (talk) 03:38, 13 December 2017 (UTC)
Increased ping time
I used to run a deletion script which would just burn through a complete list in a few seconds flat, it seems to have a minimum delay of 5 seconds now. Is that intended? -Chieftain Alex 13:09, 18 November 2017 (UTC)
- Hey Alex, it's not something we specifically set. Is this still happening? --Stephane Lo Presti talk 00:16, 1 December 2017 (UTC)
- Yes, it happens with regular editing accounts too - there is a five second delay before any edit is submitted. (e.g. if i press submit now at 17:27:22, the edit only appears to process at 17:27:27). This doesn't seem like a lot but we used to be able to push through 100 bot edits per minute no problem (same routine would take 8 minutes now). -Chieftain Alex 17:28, 4 December 2017 (UTC)
- The circa five second delay between submitting edits and the corresponding page appearing is pretty consistent.
- (i - now) I raised this issue above when deleting Erasculio's userpages - see these log entries. If you look you can see I've deleted roughly 12 pages per minute - this was using a deletion API script.
- (ii - previously) Compare with these log entries earlier in October when I was running the same script to delete orphaned files, and was getting >150 pages per minute.
- The script is the same so I'm guessing rate-limit or throttling somewhere else. -Chieftain Alex 22:43, 12 December 2017 (UTC)
- Going to add on to this a bit. It would appear the edit/saving the edit is still very fast: I just did some testing while fixing some item stub tags and hit "save" with my bot, then opened the page right away and it was already updated, which would be about the same speed it would have shown me as being "saved" before the move. However, on the bot's end it was still showing as "saving". It's the same for regular editing as well, I just edited the sandbox, and had that page open on a separate tab. As soon as I hit save, I refreshed the other page, and it showed me my edit on the page, however the original page was still showing as "saving". So the edits are going through at the same speed, but the pages are just slow to show it after editing I guess? - Doodleplex 22:54, 27 December 2017 (UTC)
- (Reset indent) When reading pages that I have not just edited, they load acceptably fast. The bit which is slow is (i) press edit until the source comes up, (ii) submitting edits until the new page comes up. I have renamed the topic title since it is not just limited to bots. -Chieftain Alex 22:36, 15 January 2018 (UTC)
PoF interactive maps broken
The interactive maps for all 5 PoF map pages aren't working. It just shows a ~1/2 inch height black bar instead of the map. Domain of Istan is full size and shows the icons but the terrain map doesn't reach it so it's surrounded by black. I sampled some other maps from Core, HoT, and LWS3 and all the ones I checked are working fine --Gimmethegepgun (talk) 19:16, 2 December 2017 (UTC)
- It's the API that is broken. For some reason when LWS4 E1 hit, the other maps got removed from the API. https://github.com/arenanet/api-cdi/issues/586 -Chieftain Alex 20:52, 2 December 2017 (UTC)
Error 503 Backend fetch failed
Was editing a line of text on the Of Wiki of Gold page. Went to hit "Show Preview" and got the following page (text only):
Error 503 Backend fetch failed Backend fetch failed Guru Meditation: XID: 73074799 Varnish cache server
I went back and tried hitting preview again and it worked fine. Just a cache issue?-
- I'm getting this occasionally. -Chieftain Alex 13:30, 9 December 2017 (UTC)
- Getting it again. Refreshing or pressing back and clicking the same link works, but it takes a good 10-15s. I think it's happening more on pages I've left open for an hour and come back to. Also, apparently others are experiencing similar. :
Error 503 Backend fetch failed Backend fetch failed Guru Meditation: XID: 784826374 Varnish cache server
Problems with random images on the Wiki?
- → moved from Talk:Main Page
I've been having problems seeing random images on this Wiki and I believe it's somehow related to how thumbnails are generated/cached in Google Chrome (like if you have a 100x100 pixel image and resize it to 50x50 pixels on a page).
- Exhibit 1 - The images for Euryale and Street Rat don't appear for me on the Biography page
- Exhibit 2 - If I click on the link for Street Rat, the link works just fine and I can clearly see the image
- Exhibit 3 - If I then click on the BACK button in my browser, I can now see the Street Rat image
However, if I then click on the Euryale link to see the image, then go back - I can see the Euryale image but not the Street Rat image. And the images that don't work appear to be random per computer. For example, my work PC (Windows 7 Pro 64-bit, Google Chrome browser) doesn't show Euryale & Street Rat while my home PC (Windows 10 Home 64-bit, Google Chrome browser) does, but with other images not being displayed.
If I use Firefox to view the Biography page, I don't seem to have this problem... but I'd like to stick with Google Chrome if possible. Any idea how to fix this? —The preceding unsigned comment was added by Kencussion (talk • contribs) at 22:28, 8 January 2018 (UTC).
- Hi Kencussion, did this problem happen to you before, or is this something you noticed recently? Does a page reload fix the issue? Thanks --Stephane Lo Presti talk 16:49, 9 January 2018 (UTC)
- I'm not sure, but I just started noticing this problem a couple weeks ago. I've tried reloading the page, clearing the browser's cache - still having the same problem though. It doesn't seem to happen on my iPhone (even when using Chrome Browser), but I noticed it DOES happen on my Ubuntu box (Ubuntu 16.04 64-bit) when I use the Google Chrome browser - again it works fine in Ubuntu when I use Firefox. So it may just be an issue with Google Chrome on desktop PCs? Kencussion (talk) 19:49, 9 January 2018 (UTC)
- At this point, we've been able to reproduce the issue and it looks like it's a Chrome-specific issue related to caching. It's a complicated problem to troubleshoot given its nature and it may take a while to investigate. Because this seems to be a fairly controlled issue (a workaround is to use Firefox and we haven't heard tons of report about it) and we want to push a few updates to the MediaWiki software, we'd like to first focus on these updates, and only after that go back to this investigation. It may take a while, so feel free to keep us updated to let us know if the issue is affecting a lot of people or being more widespread. Thanks --Stephane Lo Presti talk 21:00, 9 January 2018 (UTC)
- Keep pushing until you reach MW 1.29! -Chieftain Alex 22:06, 9 January 2018 (UTC)
- We've got 1.27.4 in test right now and hope to get it live very soon. We're then moving to 1.30 because it will take some time to iron out the new update procedure (this could also come with an upgrade of Semantic MediaWiki to 2.5 or 3.0). That being said, given the specificity of this issue, we're not sure that software updates are going to help here --Stephane Lo Presti talk 22:34, 9 January 2018 (UTC)
- Sorry for the lack of updates on this front. We've focused most of 2017 on the move to the different platform and knew that we'd have to skip version updates, which could unfortunately impact editors the way you describe. Once we're past the upgrade to MediaWiki to 1.30, we should go back to a more regular pace of updates --Stephane Lo Presti talk 23:25, 9 January 2018 (UTC)